The e-commerce landscape is constantly evolving, especially in a historical period like the one we find ourselves in, characterized by continuous and very rapid evolutions in technology, but also in consumer habits.
So what should a small company like yours do that wants to succeed in online commerce in 2024? The goal is clear: retain existing customers and expand the commercial range of action. Understanding how to achieve this goal, however, is decidedly more complicated. Here are some of the most successful trends and strategies today.
The world of e-commerce runs fast
Speed has become a precious currency in the modern world, and this is even more true in e-commerce: consumers demand fast orders and shipping, with 24-hour delivery establishing itself as the industry standard.
This implies a logistics management flawless, supported by partnerships with reliable carriers and excellent resource planning. If you want to be successful on the web, implement this aspect first.
Marketplace
Efficiency also comes through presence in marketplaces, such as Amazon and eBay, which dominate the e-commerce scene. Of course, everyone would like to sell directly from their online store, but relying on these giants is fundamental today. As they say: if you can't beat them, join them.
Obviously, many other small e-commerce owners also think the same way. To get the best possible results and outperform your competition, the answer is: optimization. Product sheets must be detailed and enriched with quality images, to capture consumers' interest in just a few seconds. You must provide all necessary information and guarantee additional services. One above all, the aforementioned fast delivery.
Social commerce
The Social Commerce is gaining ground and it becomes crucial for a company to have an established presence on social networks. Invest in content strategies, using product showcases and interactive videos. Audience engagement and prompt interaction are the keys to turning your followers into customers.
In summary, it is important to leverage all possible sales channels and not just your website. Take advantage of the notoriety of marketplaces like Amazon and social networks like Facebook to increase your turnover.
Artificial intelligence
Like it or not, much-talked about Artificial Intelligence and machine learning represent the future of e-commerce, promising personalized and dynamic shopping experiences. The collected data powers advanced recommendation systems and improves the efficiency of customer service, for example through the use of intelligent chatbots.
Resign yourself, AI will soon enter our daily lives, so you might as well exploit it to obtain the best results for your company.
The management system
For high sales volumes, the implementation of an Order Management System (OMS) is essential, which guarantees a smooth and hassle-free user experience, from order receipt to delivery.
Augmented reality
Augmented Reality (AR), although it has been a technology that has been around for some time, is now emerging as a formidable sales tool. Customers can “try on” products virtually in their own space, reducing uncertainty and boosting confidence in online purchasing.
This, like other new technologies, are "pluses" that can help your company, first of all, to stand out from the competition and, secondly, to offer a better and more complete service.
Subscription services
THE subscription services continue their upward trajectory, promising exclusive benefits and an improved customer experience. If the proposed service offers attractive advantages, customers are willing to subscribe in order to receive them.
However, for subscriptions, an intuitive and easy-to-use interface paired with tangible benefits is essential to ensure success.
And B2B?
The B2B sector does not stand idly by. If your company does B2B, know that online transactions are becoming the standard, with expectations of an experience comparable to B2C.
Even in sales to companies, as for trade to the general public, personalization and digitization of catalogs are now essential.
Headless e-commerce
More and more e-commerce are turning towards headless technology, which can be considered as an evolution of traditional e-commerce.
Headless technology for e-commerce architectures is a technology that allows you to separate the front-end of the site (i.e. the "showcase" for presentation to the public, the one with product pages, tabs, etc.) and the back-end (the part of the site dedicated to your product management), providing unprecedented agility and customization capabilities, and is expected to become an increasingly popular choice.
Advertising
Finally, don't neglect the role of advertising. Advertising remains a cornerstone of e-commerce promotion, even if it is necessary to update approaches and strategies to keep up with market changes.
For more information on this topic, we recommend reading the dedicated articles in the news section of our site.
Let's sum it up
In conclusion, for companies that aspire to success in e-commerce, it is essential to remain agile, attentive to trends and able to adapt quickly. Only in this way will it be possible to guarantee a place in the ambitious digital landscape of 2024.
If you would like to know more, contact us! We will be happy to help you grow your e-commerce.
